Returns must be filed via email within 15 days of receiving product.
To return an item please contact Buy Truck Wheels via firstname.lastname@example.org
Our representatives will be in contact with you via email with further instructions within 24 hours, or next business day.
Within our response, you will receive an RMA number and the address of where to ship. Our Items are shipped from one of our many distribution centers and will not process your return.
To return and item you must have an RMA number issued by Buy Truck Wheels.
Your RMA number must be clearly visible on the outside of the package.
There will be a 20% restock fee on all returned items. Inbound and outbound freight is non-refundable. If you received free inbound freight that charge will be deducted from your credit.
All returned goods must be in their original state in resalable condition. The products cannot be dented, scratched or have any mounting material removed from them such as adhesive tape.
We strongly advise our customers to always retain the tracking information pertaining to the return, at least until the transaction has been fully completed by both parties. This protects you in the case of Buy Truck Wheels does not receive product for any reason.
Credit will be issued to the same card or payment method (ie. PayPal) that was used to make the original purchase.
Our wheels leave the warehouse in mint condition. In transit wheel can tend to become damaged.
Please inspect wheels BEFORE you sign.
If the wheel is damaged or looks like it could be damaged, please sign and note on signature with FedEx driver. We will file a claim with FedEx and ship you our a new wheel.