RETURN POLICY
Returns must be filed within 15 days of receiving the product.
To return a product please contact Buy Truck Wheels via email at info@buytruckwheels.com
Once contacted, one of our representatives will email you with further instructions within 24 hours or on the next business day.
In the email you will receive an RMA number and a new address where you can ship the product to in order to process your return. Please do not ship the product to the address that came on the original shipping label. Our items are shipped from one of our many distribution centers and they cannot process your return.
To return a product you must have an RMA number issued by Buy Truck Wheels.
Your RMA number must be clearly visible on the outside of the package.
There will be a 20% restock fee on all returned items. Inbound and outbound freight are non-refundable. If you received free inbound freight then the amount that was originally waived will be deducted from your credit or refund.
All returned goods must be in their original state in resalable condition. The products cannot be dented, scratched or have any mounting material removed from them such as adhesive tape. Any defects will be deducted from your credit or refund.
We strongly advise our customers to always retain the tracking information pertaining to the return, at least until the transaction has been fully completed by both parties. This protects you in case Buy Truck Wheels does not receive product for any reason.
Credit will be issued to the same card or payment method (ie. PayPal) that was used to make the original purchase.
SHIPPING POLICY
Our products leave the warehouse in mint condition and well packaged. We understand that during transit products can be damaged.
It is the responsibility of the customer to inspect products BEFORE you sign and accept the delivery. If the product is damaged or looks like it could be damaged, please note it on the delivery driver's receipt that you are required to sign. Once completed, email info@buytruckwheels.com with photos of the damage and any additional information. We will then file a claim with the delivery company and ship you a new product.
If the product doesn't require a signature upon delivery, then please inspect the product as soon as possible. You must contact us within 15 days of the day of delivery if there is an issue.